Shipping policy
Last updated: October 21, 2026
Destinations, cost, and timing
We ship from the United States to the contiguous 48 United States only. We do not deliver to Alaska, Hawaii, U.S. territories, international destinations, P.O. boxes, or APO/FPO/DPO addresses.
Standard shipping is free on all eligible orders, with no minimum purchase. We do not currently offer expedited shipping.
Order processing takes 1–3 business days. After dispatch, estimated transit time is 3–7 business days. Estimated total time from order processing eligibility to delivery is 4–10 business days. Business days are Monday–Friday, excluding U.S. federal holidays.
The daily order cut-off is 5:00 p.m. Eastern Time on business days. Orders placed at or after the cut-off, on weekends, or on holidays are treated as received on the next business day. These are estimates, not guaranteed delivery dates.
Tracking and delivery
After dispatch, we send a shipping confirmation with tracking details. Tracking may take time to show its first carrier scan. The assigned carrier and tracking information appear in your dispatch email. If an order ships in multiple parcels, we provide available tracking details at no additional standard shipping charge.
Delays and unshipped orders
If we cannot dispatch within the stated processing period, we will contact you with revised information and the choice to agree to the delay or cancel for a full refund. We obtain any consent required by law and issue required refunds promptly. Transit disruptions may affect delivery estimates. Contact us if your parcel is overdue so we can investigate with the carrier.
Address changes and failed delivery
Please check your shipping address before paying. Contact us immediately to request a correction; changes may not be possible after dispatch. If a parcel is returned as undeliverable, we will contact you to arrange an eligible redelivery or refund. We will explain and obtain agreement to any charge before charging it.
Lost, damaged, or missing parcels
If tracking shows delivery but you cannot locate the parcel, check nearby safe places and household members, then contact us. We will investigate and arrange an appropriate resolution. For damaged items, keep the packaging and send photos if reasonably available. You are not required to resolve a carrier claim on your own before contacting us.
Shipping origin
Orders dispatch from the United States. Shipping origin does not mean the products are manufactured in the United States.
Contact
Arden Grove Decor
Operated by ARDEN GROVE LIVING LLC
1420 S 4th St, Louisville, KY 40208, United States
Email: support@ardengrovedecor.com
Phone: +1 (478) 365-0821
Website: ardengrovedecor.com
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays.